Refund Policy

Creazioni Orafe Scilla

At Creazioni Orafe Scilla, customer satisfaction is very important to us. If for any reason you are not fully satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

Items may be returned within 30 days from the date of delivery.

Returned items must be unused, in their original condition, and with all packaging and certificates included.

Custom-made or personalized Cosmetic may not be eligible for return unless faulty or damaged.

2. Claims & Reporting

Any claims for damaged, defective, or missing items must be submitted within 7 days of receiving your order.

Claims submitted after this period may not be accepted.

3. Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed to your original payment method within 5–10 business days.

Shipping costs (if any) are non-refundable, unless the return is due to our error or a defective product.

4. Shipping for Returns

Free shipping is offered for returns within Italy.

For international orders, customers may be responsible for return shipping costs unless otherwise stated.

Please ensure items are securely packaged; we are not responsible for items lost or damaged during return shipping.

5. Exchanges

We accept exchanges for eligible items within the return window.

Please contact us to confirm product availability before sending your item back.

Contact Us

Creazioni Scilla di Lombardo Erika

Ditta Individuale (DI) – P. IVA 17097951002 – REA RM-1696356  Largo Giovanni Falcone 6, 00012 Guidonia Montecelio (RM), Italia

Website: https://www.creazioniorafescilla.com

Tel: +39 0774 345561 

Email: info@creazioniorafescilla.com  

Orari: Lun–Ven 10:00–18:00 CET