Frequently Asked Questions (FAQ)
Creazioni Orafe Scilla
We’ve put together answers to some of the most common questions about our Cosmetic , services, and policies.
1. Where is your store located?
Our boutique is located at:
📍 6 LG. FALCONE, Guidonia Montecelio, RM 00012, Italy
2. What are your business hours?
Monday – Friday: 9:00 AM – 1:00 PM, 4:30 PM – 8:00 PM
Saturday: 9:00 AM – 1:00 PM
Sunday: Closed
3. Do you offer custom Cosmetic designs?
Yes! We specialize in custom-made Cosmetic. You can work with us to design unique rings, necklaces, and more.
4. How long does shipping take?
Orders are processed within 1–3 business days.
Delivery within Italy and the EU usually takes 4–7 business days.
International shipping times may vary depending on destination and customs.
5. Do you offer free shipping?
Yes, we provide free standard shipping on all orders unless otherwise specified.
6. What is your return policy?
Items can be returned within 30 days of delivery if unused and in original condition.
Claims for damaged or missing items must be submitted within 7 days of receiving your order.
Please see our Refund Policy
for full details.
7. How can I pay for my order?
We accept major credit/debit cards, bank transfers, and secure payment methods displayed at checkout. All prices are in Euros (€).
8. Do you repair Cosmetic?
Yes, we offer professional repair and restoration services to keep your Cosmetic in perfect condition.
Contact Us
Creazioni Scilla di Lombardo Erika
Ditta Individuale (DI) – P. IVA 17097951002 – REA RM-1696356 Largo Giovanni Falcone 6, 00012 Guidonia Montecelio (RM), Italia
Website: https://www.creazioniorafescilla.com
Tel: +39 0774 345561
Email: info@creazioniorafescilla.com
Orari: Lun–Ven 10:00–18:00 CET